Faq >> Help >> Help System

QUESTION: What information do I need available when I ask the support staff a question?

ANSWER:

The www.namemom.com support staff needs certain information from you, to quickly and accurately respond to your question. Please make sure to include the following information when addressing our support staff:

1. Your name

2. Your customer number

3. Your receipt number

4. The domain in question, if any

5. The details of the problem

Include exactly what the problem is and when it happened. Any error codes or messages (if applicable) will help us greatly. If you do not include a description of your problem we will probably have to reply asking for that information.

www.namemom.com support staff will do everything possible to respond to you within 4-6 hours, though response times will vary.